Help Centre & FAQ

Soltpk FAQ – Frequently Asked
Questions Answered

Everything you need to know about playing on soltpk — from registering your account and depositing PKR via JazzCash or Easypaisa, to Cricket Betting markets, Slots, Bingo, withdrawals and responsible gaming. Browse by category below or scroll through all topics.

Account & Login
Deposits & PKR
Withdrawals
Cricket & Betting
Responsible Gaming

Browse Help Topics

Account & Registration

How to register on soltpk, age requirements, what details you need, how to verify your account and how to update your profile. New members can be set up and playing in under two minutes.

Deposits & PKR Payments

Depositing in PKR is fast and easy via JazzCash, Easypaisa, Raast, bank transfer or card. Find out about minimum deposit amounts, how long funds take to reflect and which payment methods are supported.

Withdrawals

Everything about getting your PKR winnings out — minimum withdrawal amounts, processing times, supported methods (JazzCash, Easypaisa, Raast, bank), and what to do if a withdrawal is delayed.

Cricket Betting & Sports

How to place bets on T20 internationals, PSL fixtures and other Cricket markets. Understand how odds work, live betting, bet settlement rules and what happens when a match is abandoned.

Bonuses & Promotions

How welcome bonuses work, wagering requirements, how long bonus funds remain active, and how to track your bonus progress from your account dashboard after you log in.

Responsible Gaming & Safety

Setting deposit limits, session reminders, self-exclusion and how to manage your gaming within your personal PKR budget. Soltpk is for adults aged 18 and above only. Help tools are always accessible.

Below you will find answers to the questions soltpk members in Pakistan ask most often. We have organised them into categories so you can jump straight to what you need. If your question is not covered here, use the contact information at the bottom of this page to reach the support team directly.

Soltpk is a gaming and sports betting entertainment platform built specifically for Pakistani players. All transactions on the platform are handled in PKR, and deposits and withdrawals are processed through the payment methods most popular in Pakistan — JazzCash, Easypaisa, Raast, bank transfer and cards. The platform is intended for adults aged 18 and above only.

Click the Register button at the top of any page. You will need to provide your Pakistani mobile number or email address, choose a password, and confirm that you are 18 years of age or older. The registration process takes under two minutes. Once done you can immediately deposit PKR and start playing.

You must be at least 18 years old to register and play on soltpk. This applies to all games — Slots, Cricket Betting, Fish Games, Bingo and everything in the Game Lobby. If you are under 18, please do not attempt to register or use the platform. If we have reason to believe an account belongs to a minor, it will be suspended pending identity verification.

Go to the Login page and enter the mobile number or email you registered with, along with your password. If you have two-factor authentication (2FA) enabled, you will also be asked to enter the OTP sent to your Pakistani mobile number. For faster repeat access on the mobile app, you can enable biometric login after your first sign-in.

On the Login page, click "Forgot your password?" and enter your registered mobile number or email. A one-time reset link or OTP will be sent to you. Follow the steps to create a new password. If you no longer have access to your registered number or email, contact support for manual identity verification.

No. Each person is permitted one account on soltpk. Duplicate accounts are not allowed and may result in both accounts being suspended, including any balances held within them. If you have accidentally created two accounts or are having trouble accessing your original account, contact support immediately so the situation can be resolved properly.

Log in to your account and go to your Profile or Account Settings section. From there you can update your contact number, email address, preferred payment method and notification preferences. Some changes — such as updating the mobile number linked to withdrawals — may require identity verification for security purposes.

Soltpk supports JazzCash, Easypaisa, Raast, bank transfer and debit or credit cards. All deposits are processed in Pakistani Rupees (PKR) with no currency conversion involved. Simply log in, go to the Deposit section, select your preferred method and follow the on-screen steps.

JazzCash, Easypaisa and Raast deposits typically reflect within a few minutes. Bank transfer deposits may take a little longer depending on your bank's processing times, but most are confirmed within the same day. If your deposit has not appeared after 30 minutes, check your transaction history in your account and contact support with the transaction reference number if needed.

Yes, there is a minimum PKR deposit amount which may vary depending on the payment method you choose. JazzCash and Easypaisa generally have lower minimums which makes them practical for smaller top-ups. The current minimum amounts for each method are displayed on the Deposit page inside your account after you log in.

Soltpk does not charge a platform fee on deposits. However, some payment providers — particularly card networks or certain bank transfer routes — may apply their own transaction fees. These would be shown by your payment provider, not by soltpk. JazzCash and Easypaisa deposits are generally fee-free from the platform side.

No. All deposits must be made from a payment account registered in your own name. Depositing from a third-party account is not permitted and may result in the deposit being held pending verification or the account being restricted. This policy is in place to protect all members and to ensure withdrawals can be processed back to the correct person.

Log in and go to the Withdrawal page. Select your preferred withdrawal method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount in PKR and confirm. Withdrawals are sent to the same account you used to deposit, so make sure your payment details are up to date in your account settings before requesting.

Most PKR withdrawals via JazzCash and Easypaisa are processed promptly and arrive within a few hours. Bank transfers may take one to two business days depending on your bank. Withdrawal request status is always visible in your account transaction history. If a withdrawal has been pending longer than expected, contact support with your transaction reference.

Yes, there is a minimum PKR withdrawal amount. The exact figure depends on the withdrawal method selected and is displayed on the Withdrawal page inside your account. Make sure your available balance meets the minimum before submitting a request.

Withdrawals may be put on hold for a few reasons: your account identity verification may be pending, an active bonus with incomplete wagering requirements may be attached to your balance, or there may be a discrepancy between your registered name and the payment account name. Check your account notifications for a specific reason or contact support for clarification.

In some cases, if the withdrawal has not yet been processed, you may be able to cancel it from your transaction history page. Once a withdrawal has been sent to your payment provider, it cannot be reversed. If you need assistance with a pending withdrawal, contact support as quickly as possible with your request details.

Soltpk offers a wide variety of games including Slots (classic and video), Fish Games, Bingo, and a full Sports Betting section covering Cricket, PSL, T20 internationals, Football and Esports. Browse the full catalogue in the Game Lobby.

Go to the Bet page and select the Cricket match or tournament you want to bet on. Choose your market — match winner, top batsman, total runs, live in-play options and more — enter your PKR stake and confirm. Winnings are calculated based on the odds displayed at the time of placing your bet and are credited to your PKR balance once the market settles.

If a PSL or any other Cricket match is abandoned before the minimum overs required for an official result are completed, bets on match winner markets are typically voided and PKR stakes are returned to your account balance. Markets that have already been settled before the abandonment (such as first innings totals) will generally stand. Full settlement rules are available in the Terms and Conditions.

Yes. All Slots and other games on soltpk are fully optimised for mobile browsers. You can also download the soltpk app from the App page for a smoother experience on Android and iOS devices. Your game progress, PKR balance and active bonuses are all synced between the app and the website.

Fish Games are arcade-style shooting games where you aim and fire at fish and sea creatures to win PKR prizes. Different creatures carry different point values and multipliers. Visit the Fish Games page for the full selection. These games are popular for their fast-paced gameplay and are available on both desktop and mobile.

When you register and make your first qualifying PKR deposit, a welcome bonus is credited to your bonus balance. This bonus funds are separate from your main PKR balance. You can use them to play eligible games, but you must meet the wagering requirement — playing through the bonus amount a specified number of times — before any winnings generated from the bonus can be withdrawn as real PKR.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain total amount in PKR before bonus-derived winnings can be withdrawn. For example, if you received a PKR 1,000 bonus with a 10x wagering requirement, you would need to place a cumulative total of PKR 10,000 in eligible bets before the winnings become withdrawable. Progress is tracked live in your account dashboard.

Yes, bonuses have an expiry period. If you do not meet the wagering requirement within the stated time frame, the bonus and any associated winnings will be removed from your account. The expiry date and wagering progress for any active bonus are always visible in your account dashboard once you are logged in.

No, bonus funds themselves cannot be withdrawn directly. Only winnings that have been generated from bonus funds after the wagering requirement has been completed can be transferred to your main PKR balance and then withdrawn. Your main PKR balance — funds you deposited directly — can be withdrawn at any time subject to standard withdrawal terms.

Soltpk provides deposit limits, session time reminders and self-exclusion options, all accessible from your account settings after logging in. Deposit limits let you cap how much PKR you can add to your account per day, week or month. Session reminders alert you when you have been playing for a certain amount of time. Self-exclusion temporarily or permanently prevents you from accessing your account. Visit the Responsible Gaming page for full details.

Log in to your soltpk account and go to Account Settings, then the Responsible Gaming section. Select Deposit Limits, choose daily, weekly or monthly, enter your PKR limit and save. The limit takes effect immediately. Reducing a limit applies straight away; increasing a limit includes a cooling-off period to give you time to reconsider.

Self-exclusion is a tool that allows you to block access to your soltpk account for a set period — from a few days to permanently. Once activated it takes effect immediately and you will not be able to log in or deposit for the duration you choose. It is a responsible, grown-up decision and the tool is there precisely for players who feel they need a break. Access it through Account Settings under Responsible Gaming.

If gaming is causing you financial stress or affecting your daily life and relationships, please use the self-exclusion tool immediately and take a break. Soltpk is designed as an entertainment platform — it is not a source of income and should never be used to chase losses. Set yourself a strict PKR budget before any session, treat it as the cost of entertainment, and stop when the budget is gone. If you feel you need external support, please reach out to a trusted person in your life.
Play Responsibly

Set a PKR budget before every session. Use deposit limits and session reminders from your account settings. Gaming on soltpk is entertainment — never play with money you cannot afford to lose. Visit the Responsible Gaming page for full guidance.

Still Have Questions?

If you cannot find the answer you need in this FAQ, our support team is available to help. Reach us at the email below.

[email protected]

Everything You Need to Know About Soltpk

Soltpk is a gaming and sports betting entertainment platform built for players across Pakistan. Whether you are in Karachi, Lahore, Islamabad or anywhere else, the platform is designed to work smoothly on your mobile or desktop, in PKR, using the payment methods you already use every day — JazzCash, Easypaisa, Raast and bank transfer.

The game library covers a wide range of categories. Slots range from simple three-reel classics to feature-rich video slots with free spins, bonus rounds and progressive jackpots. Fish Games offer fast-paced arcade action where your aim and timing determine your PKR prizes. Bingo rooms bring a social, live feel to the platform. And the Betting section covers the sports that matter most in Pakistan — Cricket, PSL, T20 internationals, ICC tournaments and Football.

Registering takes under two minutes. You need a Pakistani mobile number or email address, a password, and to confirm that you are 18 or older. Once registered, your account is ready to use immediately — deposit PKR and you are in the game. The soltpk mobile app is available for both Android and iOS and uses the same login credentials as the website. After your first login on the app, you can enable biometric access — fingerprint or face unlock — for quicker sign-in on future visits.

Payments on soltpk are straightforward because everything runs in PKR. There is no currency conversion, no confusing exchange rates and no need to use a foreign payment method. JazzCash and Easypaisa deposits typically reflect within minutes. Raast and bank transfers are also fully supported. Withdrawals follow the same logic — request a PKR payout to your JazzCash wallet, Easypaisa account, Raast-linked bank account or bank directly, and track every transaction in your account history.

Account security is taken seriously on soltpk. All sessions are protected with 256-bit SSL encryption. Passwords are stored in hashed form and are never visible to anyone, including the support team. Two-factor authentication adds a second layer — an OTP to your registered Pakistani mobile number — that makes it significantly harder for anyone but you to access your account. If you ever receive a message claiming to be from soltpk and asking for your password, ignore it; soltpk will never ask for your password via SMS, WhatsApp or email.

Responsible gaming is built into the platform, not bolted on as an afterthought. Every member has access to deposit limits, session time reminders and self-exclusion directly from their account settings. These tools are there for a reason — use them. Decide on your PKR entertainment budget before you start a session, stick to it, and treat gaming as what it is: a form of entertainment, not a way to earn money. Soltpk is open to adults aged 18 and above only. For full guidance on managing your gaming habits and using the available tools, visit the Responsible Gaming page.

Ready to Jump In?

Register your free soltpk account today and explore Cricket Betting, Slots, Fish Games, Bingo and more — all in PKR. Deposit via JazzCash or Easypaisa and get started in minutes.

PKR Payments
JazzCash & Easypaisa
Cricket & PSL Betting
18+ Adults Only